Terms & Conditions

1. Agreement to these terms

These Terms & Conditions ("Terms") are an agreement between you and Prestige Group Cleaning, a Texas business operating as Prestige Laundry & Dry Cleaning, a member of Prestige Business Group ("Prestige," "we," "us"). They apply whenever you visit prestigegroupcleaning.com, create an account, book a pickup online or by phone, buy from our shop, or hand items to a Prestige driver.

By booking a pickup, paying the booking charge, or releasing items to our driver, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use our services.

2. Our services

Prestige is a pickup-and-delivery garment care service. We collect your items at your door, clean them through our own facility and carefully selected processing partners, and return them to you. Services include:

• Wash & Fold — everyday laundry washed, dried and folded, priced by verified weight.
• Dry Cleaning — priced per garment according to our current price list.
• Bedding & bulky items — comforters, blankets, pillows, rugs and similar items, priced per item.
• Express service, where available, at the express rate.
• Optional vacuum sealing, offered only for suitable bulky items.

Some cleaning is performed by independent processing partners. Prestige remains your point of contact and responsible party under these Terms.

3. Service area & eligibility

We serve addresses within our posted service area, centered on Houston, Texas. Delivery zones and fees are measured by approximate straight-line distance from our base, not driving distance. Addresses outside our area may be declined or quoted separately. You must be at least 18 years old and able to enter a binding contract to book.

4. Your account

You are responsible for keeping your login details private and for all activity on your account. Give us accurate names, phone numbers, emails and addresses — we rely on them to reach you, find your home and return your items. Tell us right away if you believe your account has been used without permission.

5. Booking & the $20 booking charge

Every order requires a $20 booking charge, paid by card when you book. Your pickup is not scheduled, and no driver is assigned, until this charge succeeds. Checkouts that are started but not paid are not orders; we may contact you to finish your booking.

• The booking charge is applied toward your final order total, not added on top of it.
• If a coupon reduces your estimated total below $20, we charge the lower amount (or simply save your card when the amount is too small to process).
• If you cancel before pickup, the booking charge is refunded in full.
• If your final total turns out to be less than what you already paid, we refund the difference to your card.

6. Pickup windows & access

You choose a pickup window when booking. Windows are estimates; traffic, weather and prior stops can cause delays, and we will notify you of meaningful changes. Please have items ready and accessible at the agreed spot. If our driver cannot reach you or your items after arriving, we may reschedule and may charge a reasonable missed-pickup fee where posted.

Our driver will verify the order with you or the person handing items over. Items left unattended at your door are left at your own risk until our driver collects them.

7. Pricing & the final charge

Prices are shown on our Pricing page and may change from time to time; the prices in effect when you book apply to that order.

• Estimates are not final. Bag counts and weights entered at booking are only used to estimate your total.
• Your final price is set at pickup from the weight and item counts our driver records, with your review. Wash & fold is always billed on verified weight, subject to posted minimums.
• A delivery fee applies to every order according to your zone. Extended-zone addresses pay an added per-mile fee.
• Applicable taxes, discounts, coupons and gift-card credit are applied on your receipt.
• If weight or counts change after intake (for example, an uncounted item is found), we will tell you before any additional charge.

8. Payment & saved cards

By booking you authorize Prestige to charge the card you provide for the booking charge and, after pickup, for the remaining balance of that order — automatically, without a further signature. Your card stays attached to that order until it is paid in full.

• Cards are processed by our payment provider, Stripe. Prestige never sees or stores your full card number — only the brand and last four digits.
• If a charge is declined, your order is placed on Payment Hold. We will continue cleaning, but we will not deliver until payment clears. You can replace the card on your order page and retry at any time.
• Disputing a valid charge with your bank instead of contacting us may result in account suspension.

9. Prestige bags

All items are placed into Prestige bags upon arrival and then weighed. Bags are free for new customers and for extra laundry on later orders. Returning customers who need replacement bags (lost, kept or damaged) are charged the posted bag price. Each bag receives a label with a QR code so it can be tracked through every step of our process.

10. Your responsibilities before pickup

Please empty all pockets and remove anything that is not meant to be cleaned. Prestige is not responsible for cash, jewelry, keys, cards, electronics, pens, lighters, documents or any other items left in pockets or bags, or for damage they cause to your items or other customers' items.

Do not include: items soiled with hazardous materials, bodily fluids in excessive amounts, chemicals, oil or gasoline; items infested with pests; weapons; or anything illegal. We may refuse, return or dispose of such items and charge any cleanup cost.

Tell us about stains, delicate fabrics, special care and items of high value before pickup, using the care box when you book. We follow the garment's care label and your instructions where reasonable.

11. Garment care & limitations

We clean every item with professional care, but cleaning has natural limits. Prestige is not responsible for:

• Stains that cannot be removed, or stains set by previous home treatment or heat.
• Normal wear, thinning, pilling, or weaknesses that already existed in the fabric.
• Shrinkage, color bleeding or fading caused by inaccurate or missing care labels or by the manufacturer.
• Buttons, beads, sequins, trims, zippers, buckles and decorations, which may be damaged or lost during normal cleaning.
• Items without care labels, or items you ask us to clean against label instructions.
• Wash & fold items processed together as a load (for example, color transfer between items you packed together).

Any AI-assisted care instructions we prepare from your notes are a convenience; our staff review them, and they do not change these limitations.

12. Lost items

We track every bag by QR code from pickup to delivery. Even so, with laundry, small items occasionally go missing. Our lost-item policy is:

• Minor losses are not compensated. This includes, for example, one or two socks, a handkerchief, a washcloth, or other small or individual items from a larger order. We will look for them and return them if found, but we do not refund, replace or credit minor losses.
• Compensation is offered only when your entire order, or a majority of your order, is lost while in Prestige's care.
• For a qualifying loss, our total liability is limited to the lesser of the fair depreciated value of the lost items or $250 per order.
• We may ask for a description, photos or proof of value, and we will check our pickup records, bag counts and scan history before deciding a claim.

13. Damage

Damage claims (such as tears, shrinkage, fading or a ruined finish) are reviewed case by case by Prestige management. Depending on the item and cause, we may re-clean or re-press the item at no charge, offer a credit or partial refund, or decline the claim when the damage falls under the limitations above. Any payment for damage is limited to the fair depreciated value of the item and counts toward the $250 per-order maximum.

14. How to make a claim — 24 hours

You must report any loss or damage within 24 hours of delivery by calling (316) 719-6615 or through our contact page. Please keep the item (for damage) and its packaging, and do not wash, alter or repair it before we inspect it. Claims reported after 24 hours, or items that have been used, worn or re-washed after delivery, may be declined. Our decision is shared with you in writing, usually within 10 business days.

15. Delivery & unclaimed items

We deliver to your address during your delivery window and may leave orders with a household member, at a front desk, or at your door when you allow it; we take a delivery photo as proof. Once delivered as instructed, responsibility for the items passes to you. Orders on Payment Hold, or that cannot be delivered after reasonable attempts, will be held at our facility. Items left unclaimed for 90 days after we notify you may be donated or disposed of, as permitted by Texas law.

16. Cancellations & changes

You may cancel or reschedule from your order page or by phone before your driver collects your items; cancellations before pickup receive a full refund of the booking charge. After pickup, orders cannot be cancelled because cleaning has begun.

17. Premier membership, gift cards & shop

• Prestige Premier is a month-to-month membership billed automatically each month until cancelled. Cancelling ends benefits immediately and is not prorated or refunded.
• Gift cards are redeemed against order charges, are not redeemable for cash except where required by law, and should be treated like cash — we cannot replace lost or stolen codes.
• Shop items such as Prestige bags are fulfilled on your next delivery.
• Promotions and coupons are subject to their stated terms and expiration dates, cannot be combined unless stated, and may be withdrawn at any time.

18. Texts & emails

By booking, you agree to receive order-related texts and emails such as pickup confirmations, driver updates, payment notices and receipts. Message and data rates may apply. These service messages are needed to complete your order. You can unsubscribe from emails using the link in each message.

19. Respect for our team

We expect a safe, respectful environment for our drivers and staff. We may refuse service, cancel an order or close an account for abusive behavior, unsafe conditions (including unrestrained pets), fraud, or repeated payment problems.

20. Limitation of liability

To the fullest extent allowed by law, Prestige's total liability for any claim relating to an order is limited to $250 per order, and we are not liable for indirect, incidental, special or consequential damages, including lost time, missed events or sentimental value. Our website and services are provided "as is." Nothing in these Terms limits liability that cannot be limited under Texas law.

21. Governing law & disputes

These Terms are governed by the laws of the State of Texas. Please contact us first — most concerns are resolved quickly by phone. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Harris County, Texas, or in small-claims court where eligible.

22. Changes to these terms

We may update these Terms from time to time. The "Last updated" date shows the latest version. Changes apply to orders booked after they are posted.

23. Contact us

Prestige Group Cleaning (Prestige Laundry & Dry Cleaning)
Houston, Texas
Phone: (316) 719-6615
Web: Contact page