Privacy Policy — Prestige Laundry & Dry Cleaning

1. Who we are

This Privacy Policy explains how Prestige Group Cleaning, a Texas business operating as Prestige Laundry & Dry Cleaning, a member of Prestige Business Group ("Prestige," "we," "us"), collects, uses, shares and protects personal information when you use prestigegroupcleaning.com, our installable app, our phone booking line, and our pickup-and-delivery service. It works together with our Terms & Conditions.

2. Information we collect

Information you give us:

Contact details: name, email address and phone number.
Pickup and delivery addresses, gate codes, building and parking notes.
Order details: services chosen, estimated bags, pickup windows, preferences (detergent, folding, hangers) and special care requests you describe.
Account details: login email and password (stored securely in hashed form; we cannot read it).
Messages you send us, and notes our staff record from phone orders.

Information created while we serve you:

Verified weights, item counts, bag QR codes and scan history showing each step your items go through (chain of custody).
Pickup and delivery photos, the name of the person who handed over or received items, and delivery method.
Order status history, receipts, refunds and claim records.

Payment information: card payments are handled by Stripe. We receive and store only a secure token, the card brand, last four digits and expiration date — never your full card number or security code.

Booking-in-progress information: when you start booking and type a complete email address or phone number, we save it along with the details you have entered so far, even if you don't finish. This lets us help you complete your booking. See "Your choices" below to ask us to delete it.

Automatic information: basic device, browser and usage data, and essential cookies or local storage needed to keep you signed in and the site working. If you scan a bag or take a photo, we use your camera only while you are using that feature.

3. How we use your information

To schedule pickups, route drivers to your address and deliver your order.
To clean your items according to your preferences and care requests.
To charge the $20 booking charge and your final balance to your saved card, issue refunds and send receipts.
To send service messages: confirmations, driver en-route and arrival updates, payment notices and receipts by email or text.
To track bags, investigate lost-item and damage claims, and prove pickup and delivery.
To follow up on bookings you started but did not finish.
To prevent fraud, protect our staff and customers, and meet legal, tax and accounting duties.
To improve our service, pricing and operations using summarized order data.

We do not sell your personal information, and we do not share it for third-party advertising.

4. AI-assisted care instructions

If you use the care-request box, the text you write is sent to an AI service through our technology provider to turn it into clear cleaning instructions for our team. We send only what you write in that box, the service is configured not to keep it for training, and our staff review the result. Please do not include payment or other sensitive personal details in care notes.

5. Who we share information with

Our team — drivers, intake and facility staff see only what they need for their role (for example, a driver sees your name, address, phone and pickup notes). Access is controlled by role and recorded.
Processing partners — cleaners who handle your items receive order numbers, item details and care instructions, not your payment information.
Service providers — Stripe (payments), our hosting and database provider, our email and text-message providers, and our AI provider for care requests. They may use your information only to provide services to us.
Legal reasons — when required by law, to protect rights and safety, or in connection with a sale or reorganization of our business.

6. How we protect your information

We use encrypted connections, role-based access controls, private storage for photos, tokenized payments and audit logs of sensitive changes. No system is perfectly secure, but we work to protect your information and will notify you of a breach as required by law.

7. How long we keep it

We keep account and order records while your account is active and as long as needed for receipts, claims, taxes and legal obligations (generally up to seven years for financial records). Unfinished booking information is kept for a limited time and deleted on request. Pickup and delivery photos are kept as long as needed to resolve claims.

8. Your choices & rights

Review and update your profile, addresses, preferences and saved cards in your account.
Request a copy of your information, correction, or deletion of your account and unfinished booking information, subject to records we must keep.
Unsubscribe from emails using the link in any message. Order-critical messages may still be sent while you have an active order.
Reply STOP to texts to opt out of text messages.

Texas residents may have additional rights under the Texas Data Privacy and Security Act, including access, correction, deletion and the right to appeal a decision. Contact us to make a request; we respond within 45 days.

9. Children

Our services are for adults 18 and older. We do not knowingly collect information from children under 13. Contact us if you believe a child has given us information and we will delete it.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date shows the latest version, and we will notify you of significant changes.

11. Contact us

Prestige Group Cleaning (Prestige Laundry & Dry Cleaning)
Houston, Texas
Phone: (316) 719-6615
Web: Contact page